TERMS OF SERVICE
Groomer Growth Co
Effective Date: March 18, 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and 2608341 ONTARIO INC., doing business as Groomer Growth Co ("Company," "we," "us," or "our"), governing your access to and use of the website located at https://groomergrowthco.ca and all related services, software, and AI automation tools offered by the Company (collectively, the "Services").
BY ACCESSING OUR WEBSITE, STARTING A FREE TRIAL, OR SUBSCRIBING TO ANY PLAN, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. If you do not agree, you must not use our Services.
2. Company Information
Legal Name: 2608341 ONTARIO INC.
Operating Name: Groomer Growth Co
Province of Incorporation: Ontario, Canada
Email: [email protected]
Phone: +1 343-308-4823
Website: https://groomergrowthco.ca
3. Description of Services
Groomer Growth Co provides software-as-a-service (SaaS) and AI-powered automation tools designed for dog groomers and dog care professionals (including dog walkers, dog trainers, kennels, boarding facilities, and pet waste removal services). Our Services include but are not limited to:
AI voice receptionist and call answering
Missed call text-back automation
AI-powered SMS, webchat, and messaging capabilities
Review generation and management automation
Social media content scheduling and management
Customer reactivation campaigns
Appointment reminders and follow-up workflows
Access to a Command Center communications inbox
AI custom actions, workflows, and strategy support
The specific features included with your subscription depend on the plan you select at the time of purchase.
4. Eligibility
By using our Services, you represent and warrant that:
You are at least 18 years of age;
You are using the Services for business purposes and not for personal, family, or household use;
You have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent;
You are not located in a jurisdiction where use of the Services is prohibited by law.
Our Services are not intended for use by minors (individuals under the age of 18). We do not knowingly collect personal information from minors.
5. Free Trial
We offer a 30-day trial period for new clients at a promotional rate of $1.00 CAD (the "Trial Period"). By starting a trial, you agree to the following:
You must provide valid payment information at the time of sign-up, which will be processed by our payment processor, Stripe.
Your trial will begin on the date you register and will last for 30 days.
At the end of the Trial Period, your account will automatically convert to a paid monthly subscription at the applicable plan rate unless you cancel prior to the trial end date.
Only one free trial is permitted per business or individual.
We reserve the right to modify or discontinue the trial offer at any time without prior notice.
6. Subscriptions and Billing
6.1 Subscription Plans
Upon completion of the Trial Period (or upon direct subscription if no trial is used), your subscription will renew automatically on a monthly or annual basis, depending on the plan selected. We offer monthly and annual billing options across multiple service tiers.
Current pricing for all plans is available on our website at https://groomergrowthco.ca/pricing. Prices are subject to change. We will provide at least 30 days' written notice to active subscribers before any price change takes effect.
6.2 Payment Processing
All payments are processed securely by Stripe, Inc. By providing your payment details, you authorize us to charge the applicable fees to your payment method on a recurring basis. We do not store your full payment card information on our servers. You are responsible for ensuring your payment information remains current and accurate.
6.3 Taxes
All fees are exclusive of applicable taxes, including HST. You are responsible for all applicable taxes in your jurisdiction.
6.4 Failed Payments
If a payment fails, we will attempt to process the charge again. If the charge remains unsuccessful after reasonable attempts, we reserve the right to suspend or terminate your account. You will be notified at the email address on file.
7. Cancellation
You may cancel your subscription at any time by contacting us at [email protected] or through your account settings. The following cancellation terms apply:
Cancellations must be received at least 24 hours before your next billing date to avoid being charged for the following billing period.
Upon cancellation, you will retain access to the Services through the end of your current paid billing period.
We do not provide partial refunds for unused portions of a billing period, except where required by applicable law.
If you cancel during the Trial Period before the trial ends, you will not be charged the full subscription rate. The $1.00 trial fee is non-refundable.
8. Refund Policy
Due to the digital and immediately accessible nature of our Services, all payments are generally non-refundable once a billing cycle has been charged. However, we will consider refund requests on a case-by-case basis in the event of a technical failure on our part that rendered the Services completely unavailable for a significant period. To request a refund, contact [email protected] within 7 days of the charge. We reserve the right to approve or deny refund requests at our sole discretion.
9. Client Accounts
Upon subscribing, we will create a sub-account for you within our platform. You are responsible for:
Maintaining the confidentiality of your login credentials;
All activity that occurs under your account;
Ensuring that any team members accessing your account comply with these Terms;
Notifying us immediately at [email protected] of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are used in a manner we reasonably determine to be harmful, abusive, or fraudulent.
10. Intellectual Property
10.1 Our Property
All content, materials, software, AI models, branding, logos, graphics, text, and other intellectual property made available through the Services or the Website are the exclusive property of 2608341 ONTARIO INC. or its licensors and are protected by applicable Canadian and international intellectual property laws.
10.2 License to Use
Subject to your compliance with these Terms and timely payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business operations during your active subscription period.
10.3 Restrictions
You agree that you will NOT:
Resell, sublicense, distribute, or otherwise commercially exploit the Services or any content derived from them;
Copy, reproduce, duplicate, reverse engineer, decompile, or attempt to extract the source code of any part of the Services;
Modify, create derivative works from, or adapt our platform, AI models, or proprietary workflows;
Remove or alter any copyright, trademark, or proprietary notices from the Services or associated materials;
Use the Services to build a competing product or service;
Share, resell, or transfer your account access to any third party.
Any unauthorized use of our intellectual property may result in immediate account termination and legal action.
10.4 Your Content
You retain ownership of any data or content you provide to us in connection with the Services ("Client Content"). You grant us a limited license to use, process, and display your Client Content solely to the extent necessary to provide the Services to you. You represent and warrant that you own or have the necessary rights to all Client Content and that it does not violate any third-party rights or applicable laws.
11. Acceptable Use Policy
You agree to use the Services only for lawful business purposes and in accordance with these Terms. You must not:
Use the Services to send unsolicited commercial messages (spam) in violation of Canadian Anti-Spam Legislation (CASL) or any applicable law;
Use the Services to harass, threaten, or harm any person;
Attempt to gain unauthorized access to any part of the Services or another client's account;
Use the Services in any way that violates applicable federal, provincial, or local laws;
Introduce malware, viruses, or any other harmful code into our systems;
Use automated tools to scrape, extract, or interact with the Services in an unauthorized manner.
We reserve the right to investigate and take appropriate action, including suspension or termination of your account, for any violation of this policy.
12. AI-Powered Services — Disclaimer
Our Services incorporate artificial intelligence and automation technologies. You acknowledge and agree that:
AI-generated content, responses, and recommendations are provided for convenience and may not always be accurate, complete, or appropriate for every situation;
You are solely responsible for reviewing and approving any AI-generated communications sent on behalf of your business;
We are not responsible for any outcomes resulting from AI-generated responses that you have chosen to deploy in your business communications;
AI capabilities may evolve over time and features available may change with notice.
13. Exclusive Territory
As part of our service commitment, we offer geographic exclusivity to active clients, meaning we will not actively onboard a direct competitor within your designated local service area while your subscription remains active and in good standing. This exclusivity:
Is limited to your designated geographic territory as discussed and agreed upon at onboarding;
Applies only to businesses offering the same primary services in the same geographic area;
Does not constitute a contractual guarantee and may be subject to change;
Terminates immediately upon cancellation or non-payment of your subscription.
14. Confidentiality
Each party may receive confidential or proprietary information from the other in connection with the Services. Both parties agree to hold such information in strict confidence and not to disclose it to any third party without prior written consent, except as required by law. This obligation survives termination of these Terms.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 2608341 ONTARIO INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY:
Indirect, incidental, special, consequential, or punitive damages;
Loss of profits, revenue, data, business opportunities, or goodwill;
Damages arising from your reliance on AI-generated content or automated responses;
Interruptions in service beyond our reasonable control.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
16. Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS RESULTS OR OUTCOMES FROM THE USE OF OUR SERVICES.
17. Indemnification
You agree to indemnify, defend, and hold harmless 2608341 ONTARIO INC. and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your Client Content; or (d) your violation of any applicable law or third-party rights.
18. Term and Termination
These Terms will remain in effect for as long as you have an active account or use our Services. Either party may terminate this agreement:
At any time, for any reason, upon written notice to the other party (subject to the cancellation terms in Section 7);
Immediately by us, if you breach any provision of these Terms and fail to cure such breach within 10 days of written notice.
Upon termination, your right to access the Services will end at the close of your current billing period. We may retain certain information as required by law or for legitimate business purposes. Sections 10, 14, 15, 16, 17, and 21 shall survive termination.
19. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email at the address associated with your account at least 14 days before the changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must cancel your subscription before the effective date of the changes.
20. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada. You consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in Ontario.
Before initiating any formal legal proceeding, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute within 30 days of receiving written notice.
21. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company with respect to the Services and supersede all prior agreements and understandings.
Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights under these Terms without restriction.
Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, internet outages, third-party platform failures, or government actions.
Language: The parties have agreed that these Terms be drafted in English. Les parties ont convenu que ces conditions soient redigees en anglais.
22. Contact Us
If you have any questions about these Terms of Service, please contact us:
2608341 ONTARIO INC. o/a Groomer Growth Co
Email: [email protected]
Phone: +1 343-308-4823
Website: https://groomergrowthco.ca
